Privacy Policy

                                                     Thank you for visiting the LVPOWER website.

 
We value you, respect your privacy, and work hard to protect your personal information. Your use of the website or app indicates that you agree to this Privacy Policy and our Terms of Use.

This notice explains how we collect, use and protect your personal information. Non-public personal information is information that identifies an individual which is not made available to the public. This information can be collected by an institution from consumer provided information, customer transactions, or providing a product/service.

WHAT INFORMATION DO WE COLLECT?

We collect personal information about you in order to provide desired products and services. We use this information to provide quotes, contacts, or to communicate with you about your account, or service. The information we collect varies with the services and products you choose to contact us about. LVPOWER will collect personal information only in accordance with applicable laws or regulations or in response to your request for a product or service from us.

LVPOWER collects personal information about you from information you provide to our agents on applications and in other communications (such as your name, address, telephone number, email address, date of birth, and social security number); information from your transactions with us (such as your payment history, billing address, telephone or voice recordings). We may request a picture of your ID to verify your information. Your privacy and security are our top priorities. 

HOW DO WE PROTECT YOUR INFORMATION? 

LVPOWER maintains physical, electronic, and procedural safeguards designed to protect your personal information. Only authorized representatives, employees, agents and administrators are permitted to have access to that information. Access is restricted to those individuals who need to do their job or use that information to provide products or services to you. 

However, no website, app, database, or system can be guaranteed to be completely impenetrable by hackers. You also have a responsibility to take reasonable measures to protect your personal information and account information.

WHAT INFORMATION WE MAY DISCLOSE AND TO WHOM WE MAY DISCLOSE?

We do not sell your information to anyone. We do not disclose any personal information about our customers or former customers, except as permitted by law. We do not share customers’ text message opt-in/SMS consent with any third parties or affiliates. We may disclose the information we collect about you in order to deliver products and services to you, provide customer service, protect against fraud, review usage history or request pricing from suppliers. For these purposes, we may share your personal information with energy suppliers, and our affiliated companies. We also may disclose information to credit bureaus, or in response to requests from law enforcement agencies. Our business partners are legally bound to protect your nonpublic personal information.

FOR WEBSITE USERS

We do not use the tracking/collection technology, such as cookies, to collect any of your personal information. The only information we collect when you access the website is what you actually input into the site or app. This includes information provided when you send a question/feedback (name, email, phone number, address)

Should you submit a comment or feedback, do not submit confidential information in the comment box. Questions or changes regarding your specific account or contract should be made to your agent directly, not through the general questions/feedback submission page on the website.

Our website is not intended for children’s use. We do not market products or services to children under 13 years of age, nor do we knowingly collect information from them.

HOW CAN YOU CONTACT US?

If you have questions about this Privacy Notice, you may contact us at:

LVPower LLC

Care@LVPower.net

(346) 601-9595